Information Systems

The main function of the Management of Information Systems (MIS) Unit is to manage and maintain the iGOV servers and storage infrastructure which serve as the backbone of the Government ICT operations. Other functions carried out by the MIS Unit fall under four sections:

  • Systems and Servers Administration
  • Security Administration
  • Applications and Website Development
  • Database Administration

The MIS Unit is currently staffed with two System Administrators, two Database Administrators and three Application Developers.

{slider title=" Systems and Servers Administration " class="icon" open="false"}

The Systems and Servers Administration roles include:

  • User administration which involves registration of users to access the services on the GBN
  • Installing, supporting and maintaining the Government servers and storage.
  • Maintain the servers’ Operating Systems,
  • Support departmental business applications,
  • Maintain security tools and applications,
  • Perform backup and recoveries,
  • Plan and perform systems upgrades as soon as new version of OS and applications become available
  • Daily monitoring of the servers & storage infrastructure,
  • Manage access privileges to internet use, email, file shares,
  • General Support to users
  • Disaster recovery planning and operations
  • ICT Research and Development
  • Project Management or focal point of Government ICT systems team.


{slider title="Security Administration " class="icon" open="false"}

TThe Security Administrator performs the following tasks to ensure the security of the servers, computers and all endpoints connected on the GBN. The roles include:

  • Install and management of the GBN security solution,
  • Manage the deployment of the antivirus solution to all endpoints on the GBN,
  • Perform security solution upgrade as soon as new updates become available,
  • Management the deployment of Microsoft patching
  • Manage Physical Access to GBN premises
  • Manage the GBN Environmental Control and Alerts
  • Threat Management
  • Maintain stability, usability, integrity and security of the Government ICT / GBN infrastructure
  • Data Analysis to identify emerging trends and log problem records to assist with problem or incident resolution
  • Security Policies & Procedures
  • Security Awareness



{slider title=" Applications and Website Development " class="icon" open="false"}

The Applications & Database team work closely with Government departments to assist them with their applications and database needs. Their tasks include:

  • Gather Agency requirements and set specifications
  • Design application according to the specification
  • Build in the test environment prototypes to meet the specifications
  • Test functions and integration before launch
  • Deploy on production environment
  • Troubleshoot and debug applications
  • Evaluate existing applications and keep up to update
  • Update applications software as soon as new versions become available
  • General agency/user support on applications and databases
  • Provide user training on applications


{slider title=" Database Administration " class="icon" open="false"}

The Database team work closely with Government departments to assist them with their database needs. Their tasks include:

  • Build and maintain database applications, scheme, tables, procedures
  • Manage database access permissions
  • Diagnose and troubleshoot database errors
  • Analyze capacity and performance requirements
  • Set up and maintain data sharing and disk partitioning
  • Develop and maintain database utilities and automated reporting
  • Create and maintain shell scripts for task automation
  • Analyze, consolidate and tune database for optimal efficiency
  • Monitor systems and platforms for availability.
  • Oversee backup, clustering, mirroring, replication and failover
  • Restore and recover corrupted databases
  • Install and test upgrades and patches
  • Implement security and encryption
  • Provide 24/7 support for critical situations
  • Evaluate and recommend new database technologies